Indirect capabilities and complex performance

Indirect capabilities and complex performance: implications for procurement and operations strategy

Purpose – The paper argues that indirect capabilities – the ability to access other organizations’ capabilities – are an important and neglected part of firm strategy in PCP (Procuring Complex Performance) settings, and that this is especially so if these settings are treated as genuinely complex, rather than merely complicated. Elements of indirect capabilities are identified. Design/methodolo...

IT Capabilities, Process-Oriented Dynamic Capabilities, and Firm Financial Performance

Research Article Gimun Kim Konyang University [email protected] Bongsik Shin San Diego State University [email protected] Kyung Kyu Kim Yonsei University [email protected] Ho Geun Lee Yonsei University [email protected] More and more publications are highlighting the value of IT in affecting business processes. Recognizing firmlevel dynamic capabilities as key to improved firm performan...

Technological Innovation Capabilities and Firm Performance

Technological innovation capability (TIC) is defined as a comprehensive set of characteristics of a firm that facilities and supports its technological innovation strategies. An audit to evaluate the TICs of a firm may trigger improvement in its future practices. Such an audit can be used by the firm for self assessment or third-party independent assessment to identify problems of its capabilit...

Cognitive Capabilities , Decision Performance , and Aging

eCRM Technologies, Capabilities and SME Performance Benefits

Organizations today have a diversity of applications available to support the management of customer relationships, namely electronic-customer relationship management (eCRM) applications. Despite the growing need of understanding eCRM in small and medium-sized enterprises (SMEs), eCRM research is largely focused on large organizations. Building on the theory of dynamic capabilities, this paper ...